Local News


True Customer Service as a Marketing Strategy

The difference between companies that succeed and those that don’t is a simple matter of putting the focus right where it belongs—on the customer. Those who say service isn’t what it used to be are exactly right. It is much… more

‘This place couldn’t survive without me’ … Really?

Things not going well? It’s time to get real. When I was 19, my dad made me production manager of his 75-employee kitchen cabinet manufacturing factory. Before I took that role, I worked in the shop at each job, and… more

Lease? Own? Multiple Factors Must Be Considered

Making the correct decision could be a key factor in setting a course for success. Low interest rates and changes in accounting standards are motivating business owners to rethink their leases. One of the more important decisions a business owner… more

Rehab Efforts Are Driving a Comeback in Real Estate

Residential, retail or office, the momentum is clearly behind rehabilitative efforts. Over the past 10-15 years, commercial real estate has seen a lot of changes. Rehabilitation, or repurposing, has been a buzzword for many multi-family, retail and office projects. With… more

Year-End Tax Strategies for Business Owners

Time to act on 2015 taxes is drawing short. As the year comes to a close, small business owners should keep a close eye on several tax planning issues. With only a month remaining before year-end to make necessary changes,… more

Do You Know How Your Business Measures Up?

KPIs aren't just for big businesses; using them can improve profitability anywhere. Key Performance Indicators are measurements that can help you monitor the financial health of your business. When tracked consistently, KPIs help you make important decisions that affect your… more

2015 Class of Top Doctors

Nearly a generation ago, Ingram’s launched the Top Doctors recognition program to spotlight the best of the hands-on physicians who made up what was then—and still is today—regarded as a highly sophisticated medical community for a metropolis of this size.… more

A Triumph of Achievement Over Hope

“The day we are not talking about gender as a role in success,” says Wendy Hills, “will be the day we’ve achieved true gender equality in the workplace.” Hills, the senior vice president and general counsel for Waddell & Reed… more

Pressure Points

When it comes to executive health, few challenges are as pervasive as hypertension. It needn’t be that way. Willie Lawrence lays it all out there for the small business owner and the corporate executive alike: “Executives and leaders with highly… more

The Pieces Come Together

Higher interest rates would lift the spirits of area bankers, but they haven’t exactly given up on lending in a near-zero-rate environment. In the 6½ years since the Federal Funds Rate hit its historic low of zero to 0.25 percent… more