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Kiley Sidman is the Kansas City market director of Chase Consumer and Community Banking, as the chain expands through the metro area.
Q: How has daily business changed at your branches since the COVID-19 outbreak?
A: As you can imagine, our employees’ and clients’ safety is a priority. In the branches, we have stepped up our cleaning processes to help reduce the spread of germs and viruses. We’ve placed alcohol-based hand sanitizer at main entrances, transaction lines and reception areas. Throughout the country, at our branches that are open, most have drive-up or teller partition glass to further safeguard employees and customers. In addition, our advisors in the branches – financial advisors, small business bankers, home lending advisors – are working from home. This helps us reduce the number of employees in our branches for social distancing.
Q: What are the main concerns you are fielding from consumers and businesses?
A: Our customer-service specialists have been helping with things like delaying payments or increasing lines of credit for consumers and small businesses who tell us they’re struggling financially as a result of coronavirus. They include:
Q: How is the PPP situation playing out for you?
A: More than 300,000 clients applied to Business Banking for loans. Despite more than two thousand people working tirelessly to help as many small businesses as possible, we were not able to process all of those applications before the SBA funds were depleted. Should additional funding become available, we are ready to help many, many more. To that end, our teams continue to work as hard as we can in hopes that more funding is allocated. So far, our smallest business clients received more than twice as many loans as the rest of the firm combined. Business Banking funded around 18,000 loans, which collectively employ approximately 350,000 employees – and will fund many more if additional funds become available. Our other businesses that serve different businesses, including Commercial Banking, Dealer Commercial Services, and the Private Bank, all combined funded roughly 8,500 loans for businesses that employ over 750,000 employees. We have not paused our work in processing our applications while we wait for word on additional funding, and will work with as many applicants as possible should more funding become available.
Q: What are ways that banks can help their customers that clients might not be aware of?
A: Chase is here to help all our customers: consumers, small businesses, mid-size companies, state and local governments, and large corporations. We encourage customers to visit chase.com/stayconnected to learn more about resources for those impacted by COVID-19. This also is a good time to remind customers that they can bank, invest, and make payments from wherever they are through the Chase Mobile app or chase.com. From the convenience and safety of one’s home, customers may deposit checks, which is helpful especially if they are unable to visit a branch or ATM.
