Guideway Care Acquires Kansas City-based Waypoint Healthcare Solutions

Guideway Care, Inc. announced it has completed the acquisition and integration of Waypoint Healthcare Solutions. Photo credit: Shutterstock (TippaPatt).

Posted March 4, 2026

Kansas City-based Waypoint Healthcare Solutions, LLC, has been acquired by Guideway Care, a healthcare and artificial intelligence solutions company based in Alabama.

Guideway Care announced that the Waypoint Healthcare Solutions team of five members, including its founders Lisa McDermott and David Bradshaw, has completed integration into the company.

Headquartered in Birmingham, AL, Guideway Care assists healthcare organizations with patient engagement solutions to help patients follow through on the next step in their care process or treatment plan. The company was founded in 2017 and partners with hospitals, health systems, payers and provider organizations.

Founded in 2022, Waypoint Healthcare Solutions specializes in patient engagement through the use of Voice AI and Care Orchestration technologies. The company has a clientbase of several health companies, including Memorial Hermann, Artera, Hamilton Health Box, Caqh, Gridspace and Medici. The company is headquartered in Kansas City, Missouri, according to its LinkedIn page.

Guideway Care lists these recurring gaps in patient engagement across the industry:

  • Referrals are generated but not closed inside the network.
  • Post-discharge follow-up is recommended but not completed within safe windows.
  • Diagnostic findings and incidental results decay between encounters.
  • Preventive screenings and chronic monitoring lapse over time.
  • High-intent digital access demand fails to convert into scheduled visits.
  • Avoidable emergency department (ER) utilization persists when patients are not activated to the most appropriate site of care.

“The addition of Waypoint’s team and technology gives us additional AI and virtual agent tools to expand our reach and improve our efficiency while allowing us to tailor every interaction to each patient’s preferred activation pathway.” Craig Parker, Chief Executive Officer of Guideway Care, said in a release. “Together, we now deliver a unified and integrated Activation Intelligence solution that connects payer and provider strategy directly to measurable completion across access, referral management, care transitions, chronic condition management, and enterprise growth.”