Alorica, Inc., whicih provides customer relationship management and back office support, announced this afternoon that it would close its Topeka contact center, costing about 300 people their jobs.
In a news release announcing the closing, the company said that te last day of operations was anticipated for May 26, and said affected employees would receive information and resources to assist in seeking new employment.
“While it was a difficult decision, we’ve decided to transfer these positions in Topeka to our other U.S.-based offices where employees serve the same client,” said Ken Muche, the company’s director of global public relations. “By bringing more people together who work for the same client, team members will benefit from greater engagement with each other during training and share best practices more frequently.”
Matt Pivarnik, president and CEO of the Greater Topeka Chamber of Commerce and GO Topeka, said those organizations “are working closely with Alorica, our partners at the Topeka Workforce Center, and other Topeka companies that are seeking skilled workers.” Those losing their jobs, he said, “have strong customer-service and computer skills, and we believe there are opportunities for them within our business community.”